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FREQUENTLY
ASKED
QUESTIONS
- How is PC Doctor Solutions different from other repair facilities?
- What
kinds of machines do you repair?
- What
other kinds of equipment do you service?
- What
kinds of businesses do you service?
- Why
should I bring my computer to you and not to a manufacturer's warranty
service center?
- Do
you fix Dells and Gateways, or do I need to deal with those companies directly?
- What kinds of networks do you build?
- What
kinds of computer systems do you build?
- Are your prices competitive?
- At what point should a company network their computers? Should two be networked? How is it done?
- I own three computers, and may get more, but work by myself. The machines are spread out in two locations. Should I network them or use some other technology? Can you network them for me? What else do you recommend?
- My hard drive ground to a halt. It's dead. Can you retrieve the data? I've backed it up - is it worth retrieving ?
This is a two-part answer:
First, we repair equipment that other companies will not touch, such as obsolete and off-brand models. We are able to do this because we have a dedicated research department that will find any part that has ever been designed for any machine. Our expertise and experience in building and repairing electronic products spans decades. Individuals and companies nationwide rely on us to provide solutions and expert advice in instances when local providers cannot be of assistance.
Second, we provide complete solutions. We repair computer
equipment, as well as build and install networks,
recover data, and perform disaster recovery (for example, fire or water-damaged equipment, or software sabotaged by a disgruntled employee). PC Doctor is also one of only a select number of companies that handle On-Site Technical Support. We provide Fast Response Service to your company's computers, networks, and all peripherals.
We repair all types and brands of office machines, computers, and fax machines (except for telephones, copiers, and typewriters).
This includes many obsolete machines, in addition to laptops, scanners, line printers, and point-of-sale equipment such as electronic terminals.
We work on major and minor electronic equipment. Most other firms handle only popular consumer products. We service industrial electronic equipment, including monitors, LCD projectors, and even electrical-mechanical devices that control the garment folding equipment found in laundries.
Our focus is on the small to mid-size market. Generally, that means firms in any industry with four to fifty computers.
PC Doctoris a warranty service center for most brands. If we do not service your brand of equipment, we will refer you to a center certified by the manufacturer.
Yes, we fix these brands and install the required warranty parts shipped by the manufacturer. Often, it is smart to deal with a third party such as PC DoctorSolutions. We can verify and solve problems that manufacturers ignore or refuse to cover under warranty.
The purpose of a network is to let numerous computers in distant locations talk with one-another and share software from a central source called a server. We build and maintain reliable, high quality networks using such leading edge technologies as Citrix "Thin Client,"
Windows NT, Novell, and "Wide Band."
We build custom PC's often referred to as "white boxes," using the best quality parts that are also the most reliable. Our low volume production of custom-made PC's ensures the ability to upgrade and reliability. Although Dell, Gateway and Compaq garner the most press for
their impressive unit sales and household penetration, nationwide it's white boxes that are the most popular computer systems, selling more than twice over that of the PC leaders. Consistency and ease of customization make these systems
the most popular.
Our prices are competitive with companies offering the same products and services. Lower priced systems and services are available from other companies, but too often they deliver irregular, service, quality and reliability. Our certifications guarantee fast repairs at a slightly higher
cost than the popular vendors, but overall the result is often a lower cost and reduced downtime.
Any company that uses the Internet (and most companies would be wise to do so), should use a network to share both the Internet and common files. Networking is an essential part of a solution to common problems like sharing files and printers, sending and receiving email, as well as making offices more productive and efficient.
Networking solutions are possible with as few as two PC's, and can easily be setup without a dedicated server or hub, thus reducing costs. In addition, simple peer to peer software using Microsoft Windows 98 will reduce the high cost of networking using Windows NT or Novell.
It depends on the situation. If only a few files are being shared without a common program, simple e-mail may be enough. Common files that are used all the time such as forms and documents can be shared using a web site for all computers, if one or more users need to access them in the future. With larger files and programs including databases, software such as PC Anywhere or Citrix can be used to access a centralized server. We can get you setup and running on any of these systems.
Backups can fail and can be performed incorrectly. If the backup cannot be retrieved, or it is not really a backup, we can often retrieve data from a dead drive. We do the work in phases, which reduces the high cost of data recovery. Of course, it is better to be safe than sorry when it comes to protecting your valuable data. We understand that accidents happen, and are sympathetic and understanding when it comes to data recovery.
We analyze the backups made before proceeding with doing a data recovery. If the last good backup does not contain critical data, then data recovery may be appropriate and cost effective.
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